Store Policy

Shipping

We currently ship within the United States and to select international destinations. Shipments within the United States are fulfilled via the United States Postal Service and once your order has been dispatched, you'll receive a shipment confirmation e-mail that contains your tracking number. Shipments usually arrive within 1-5 business days, and although rare, there may be delays due to weather, high volumes, holidays, etc. International shipments are fulfilled either with DHL or FedEx, and are estimated to take 3-8 business days to arrive. International shipments may occur additional duties. Although rare, international shipments may also encounter customs delays, we aren't responsible for delays resulting from customs holds.

Please ensure that your shipping address is correct and email us with your order number as soon as possible if it needs to be revised, the destination cannot be modified once the order is dispatched. We cannot refund shipping on undeliverable orders due to an incorrect address being provided to us.

Once an order is marked as delivered by the carrier, MIJA is not responsible for packages claimed as lost, misplaced, or stolen. If you have any concerns regarding this, or would like extra safeguard, we do provide complimentary signature confirmation that you may request during checkout.

Express Shipping

MIJA is happy to offer Express Shipping service fulfilled by UPS 2nd-Day Air to most destinations. Orders will typically be shipped within 1 business day. Orders placed on Friday through Sunday will be prepared on Monday.

Refunds & Exchanges

We're happy to accept returns for any product within 10 days of delivery provided they are unopened. We are unable to accept returns of any products that have been opened and used. Please note: sample/travel-sized products, and products in tear-off pouches are final sale.

To initiate a return, send us an email here and include your order number. A representative will provide you with return instructions.

Returns must be received within 10 business days of return authorization. Upon receipt and approval of your return, we will issue a refund minus any applicable shipping cost. We reserve the right to deny a refund if the returned item(s) do not meet our policy requirements, (e.g. if a product that is claimed as unopened prior to return, is actually opened when we check it) -- in which case you may forfeit both the product and the refund. For approved returns: refunds will be given within 14 days of your package’s arrival back to our facility. 

We reserve the right to cancel or refuse sales, and not accept returns at our discretion.

Exchanges can be made for products that arrive damaged provided that we are informed within 24 hours of delivery. We cannot exchange products that have been opened or used.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know about your refund status. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mijanaturals.com.